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COVID-19 Information Center

Playing a Critical Role at a Critical Time

Air Products has been designated by the U.S. government, and other governments around the world, as a "critical industry," and we're proud to serve our customers and communities, keeping our facilities running safely and delivering critical products. Air Products provides products, services and equipment essential to basic human needs, including medical oxygen, helium for MRI, gases for food freezing, hydrogen for energy, and related equipment critical for energy and medical needs. We continue to evaluate new developments but anticipate continued recognition of the importance of our products to national infrastructure security so that we can maintain operations. We are proud that our employees and products are essential to moving our countries forward every day, and particularly, in these challenging times.

Our Global Response

Staying committed and focused
Air Products continues to work hard to avoid any production shortages in our business due to the COVID-19 pandemic. Around the world Air Products continues to review and evaluate its entire robust supply chain, redundant back-up plans, and network of facilities to meet customer demands. This is a dynamic and fluid situation, which makes it difficult to predict its future impact or exact duration. We are controlling what we can, continually reviewing and updating our crisis and contingency plans, which may vary by product and plant location. We escalated our own company emergency response plans early, unlocking protective measures for our offices and production sites.  
Proactive measures taken around the world
We Stand Together

Air Products has and continues to take several protective measures to ensure the safety of our people and customers, while also maintaining business continuity. Some of these actions taken at locations around the globe include:

Safety and health
We have maintained our operations and provided our dedicated workforce with the appropriate safety and health protocols, including social distancing, enhanced cleaning procedures, self-reporting, screening activities, and required PPE. For example, inside our manufacturing facilities, we continue to focus on ensuring employees who must do work within 6 feet of one another for more than 15 minutes at one time have added precautions and protection.
Reported product shortages
In Europe there have been media reports of shortages of medical oxygen. Safety is something we take very seriously, along with ensuring customers do not experience interruptions to their gas supply – especially in areas of such importance as the supply of oxygen for medical care. Specifically, Air Products’ merchant gases business in the UK, which includes the production and delivery of medical oxygen, is operating at normal levels at this time. We are monitoring the situation, working with the UK government, and are in regular communication with our medical customers.
Ongoing collaboration between our company and customers
Our teams are continuously monitoring the real-time supply-demand balance, considering evolving resource challenges and issues as they develop and may change. If you do need to order product, then please contact us in the usual way. This will help to ensure your requirement can be correctly assessed as part of our scheduling process.

Likewise, please inform us if there are any changes that may affect our ability to meet our contractual obligations, such as changes to your location access procedures or the ability to continue granting us access to your facilities.

We will continue to provide you with updates, changes, and mitigation activities as appropriate during this challenging time for all of us in order to keep you abreast of the current status or other actions we may need to take relating to this event.
Communicating regular updates
Our Chairman, President and CEO, leadership teams and health response teams have been sharing information regularly with employees about ongoing actions to maintain the health and safety of our colleagues, customers, suppliers, and communities.
Providing work practices and standards to support employees during a health pandemic (like COVID-19)
Based on facts, information from health authorities, community transmission assessments, and our ability to continue to deliver essential products and services people need, our teams continue to make critical decisions about work arrangements for employees. Air Products has a global standard practice that details how we continue to pay employees in the event of a health pandemic like coronavirus. Additional regional practices are designed to address regulations and different health crisis circumstances across the world.
Offering 24x7 employee assistance programs
We continue to provide assistance programs and resources to support our employees and families.
Supporting relief efforts
The Air Products Foundation awarded a $100,000 grant, approximately 700,000 renminbi, to assist COVID-19 recovery efforts in China, on top of an earlier donation of 500,000 renminbi, approximately $70,000, made by Air Products China to the Red Cross in China to support the most urgent medical care needs. 

Air Products Korea has donated KRW 100 million (equivalent to US $84,000) to the non-profit organization Community Chest of Korea to help fight against the outbreak.

Air Products Saudi Arabia has donated 50,000 SARS (equivalent to approximately U.S. $13,000) to the Charity Association for Orphans Care – BENAA – Eastern Province for their continued work to help orphans and widows affected by COVID-19.

In addition, Air Products has continued to deliver needed medical liquid oxygen and helium to hospitals. Where appropriate, we are also working with government authorities to share our knowledge and expertise in the supply chain of medical gases.
We certainly appreciate your patience, cooperation, and collaboration as we navigate through these challenging times together.

Delivering Vital Medical Oxygen & Providing Crucial Installations

Air Products' teams have provided critical medical oxygen deliveries as well as tank and vaporizer installations, replacements, and upgrades to meet the increased demand around the world amid the COVID-19 pandemic. Our teams have mobilized safely and quickly to meet increasing oxygen demand, and we are actively supporting medical facilities and the establishment of critical, temporary hospitals. 

Message from Seifi Ghasemi to Air Products Employees:
Never Been Prouder of Standing Together

Since the beginning of the COVID-19 pandemic, we have put important protocols and procedures in place to help keep our employees, families, customers and communities safe while continuing to run our facilities, provide the critical products and services that society needs, and win important projects.

I know how much effort it takes to keep these health protocols and procedures in focus, especially when the world around us is constantly changing and the news reports change day to day. Whether at our plants, on construction sites, delivering to customers, at our offices or working from home, I am very proud of the way the Air Products team around the world has stayed focused on our procedures and looked after and protected each other. Thank you for continuing to monitor your health, use appropriate PPE, keep social distance, and maintain good personal hygiene.
A health and safety mindset inside and outside of work
Just as we apply our company safety mindset to our behaviors and actions outside of work, each one of us needs to do the same in our approach to navigating COVID-19. In some areas, cases are declining, while other locations are seeing significant community spread or even a resurgence of positive cases. No matter where we are in the world, let’s continue to help protect each other through the choices we make both inside and outside of work and continue to deliver on the significant commitments we have made.
Strength in stressful times
This is obviously a stressful time, and I know everyone has their own concerns and personal challenges that they are dealing with. From a work perspective I want to emphasize again that we are committed to providing financial security for our people. Air Products remains in a strong, financial position, as I have said many times. During this crisis, we have not laid people off nor cut salaries, and we will work to maintain this approach as we navigate through this crisis together. 

You can help by staying focused on your wellbeing and staying vigilant. We need to be flexible, monitor the changing COVID situation and use data to adjust as needed, to keep each other safe. You have my commitment that we will continue to do that as a company.

As always, I thank you for your hard work and dedication. In these times of great unrest, I have never been prouder of what we have been able to do and what we will continue to do, standing together.

All the best,  

Seifi Ghasemi

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