If you encounter problems with your equipment:
If you are unable to find the solution to your problem from the information provided in this section, then please contact our Homecare Helpline on 0800 373580 between 8.00am and 5.30pm Monday to Friday where our customer service team will endeavour to solve the problem over the telephone. If this isn't possible, they will organise for one of an Air Products technician to come out to see you.
Problem: Machine not working when turned on; audible alarm sounding
Cause: Power cord plug not properly inserted into the electrical outlet
Solution: Make sure the device is properly plugged into the electrical outlet
Cause: Electrical lead not inserted in machine
Solution: Insert lead correctly
Cause: No power from the electrical socket
Solution: Check your household outlet fuse or circuit breaker and reset if necessary. Use a different socket if this occurs again. Switch to your back-up cylinder in the event of a power failure.
Cause: Internal part failure
Solution: Contact Air Products
Problem: Low oxygen (amber light) activated
Cause: Air flow to device impeded or blocked
Solution: Check the condition of the air inlet filer and clean or replace as necessary. Remove any items that appear to be restricting ventilation around the machine.
Cause: Flow meter set above 4 litres
Solution: Turn flow meter to prescribed level
Cause: Flow meter adjustment knob completely closed
Solution: Turn knob anti-clockwise to centre the ball on the prescribed flow rate
Cause: Oxygen tubing kinked and blocking the delivery of the oxygen
Solution: Check that the tubing or cannula are not kinked or blocked. Replace if necessary
Cause: Wall taps, if fitted, are switched off
Solution: Ensure one wall tap is on. If amber light persists contact Air Products
Problem: Machine operating with green power light and red warning light on with audible alarm sounding. (Respironics Millennium and DeVilbiss models only)
Cause: All wall taps, if fitted, switched off
Solution: Ensure one wall tap is in the ‘ON’ position
Cause: Flow meter set to zero
Solution: Turn adjustment knob anti-clockwise to correct flow setting
Cause: Tubing and cannula blocked
Solution: Inspect, clean or replace cannula and tubing as required
Cause: Air filter blocked
Solution: Clean air filter and replace with spare filter
Cause: Outlet vent is blocked
Solution: Ensure air flow around the vent is unobstructed
Cause: Blocked or defective humidifier
Solution: Remove humidifier, clean and replace
Problem: Limited oxygen flow
Cause: Faulty oxygen tubing or face mask
Solution: Inspect and replace if necessary
Cause: Faulty humidifier bottle
Solution: Inspect bottle, unscrew lid and reattach. If problem persists call Air Products. Ensure the water is below maximum level.
Cause: Wall taps, if fitted, switched off
Solution: Switch on one wall tap
Problem: Alarm weak or not sounding when the power cord unplugged and power switch on
Cause: Battery weak (AirSep and Respironics Millennium models)
Cause: Capacitor is malfunctioning (DeVilbiss model)
Solution: Contact Air Products
Problem: No flow or limited flow
Cause: Cylinder not turned on
Solution: Turn cylinder on
Cause: Cylinder empty
Solution: Replace cylinder
Cause: Outlet nozzle blocked
Solution: Contact Air Products
Cause: Tube blocked/split
Solution: Examine tube, replace if necessary
Problem: Leaking cylinder
Cause: Faulty valve
Solution: Turn cylinder off, move cylinder to a well-ventilated area. Contact Air Products
Problem: Unable to attach tubing
Cause: No outlet fitting or incorrect tubing
Solution: Turn cylinder off. Contact Air Products
Problem: Unit does not pulse
Cause: Dead battery
Solution: Replace battery
Cause: Oxygen tubing is blocked or kinked
Solution: Remove kinks. Replace if necessary
Cause: The supply tube and the cannula have been fitted to wrong connections
Solution: Make sure the supply tube is attached to the correct fitting, indicated by the symbol of a cylinder on the conserver case
Cause: Excessive pressure
Solution: Contact Air Products
Problem: Continuous flow
Cause: Dirty valve
Solution: Contact Air Products
| | Healthcare Home | Patients & Carers | Clinicians | Health Authorities | First Aiders | Media Information | About Us | | airproducts.com | Search | tell me more | Site Map | |
| Copyright© 1996-2008 by Air Products and Chemicals, Inc. |
 |
