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Patient Charter

Air Products Healthcare will continue to provide a home oxygen service that puts the needs of patients first.

  1. We will strive to provide the most advanced and up-to-date medical oxygen therapy that is appropriate to your needs.
  2. We will continue to provide technical expertise in meeting your oxygen therapy requirements.
  3. We are committed to a ‘personal approach’ in the delivery of our service. Your home oxygen service will continue to be delivered by our trained technicians, who will be able to help with any technical problems you may have.
  4. We will ensure that you receive a service of the highest standard.
  5. We will continue our successful Patient Forums, listening to our patients and taking on board their advice on new technologies and services, with a view to making our service even better.

By writing to your local MP, you can have a voice in the future of your home oxygen service. You can highlight the aspects of the service that are important to you; visits from a professional, helpful and understanding technician who is on hand 24 hours-a-day; the support of technical and customer service teams who are available to answer your questions and listen to your needs as a patient.