Our team

Clinical nurse advisors

Our clinical nurse advisors are all qualified nurses who have a keen interest and understanding of patients with respiratory ailments.

Regionally based, each clinical nurse advisor forms essential links with health care professionals across Primary and Secondary care to facilitate safe and appropriate usage of the Home Oxygen Service.

They run educational workshops for clinicians to assist in understanding the service and to ensure that patients’ needs are being met by the prescriber and Air Products alike.

Engagement with patient groups ensures that Air Products continues to maintain and develop its patient focus. Through listening and responding to patients, the clinical nurse team ensures that patients are engaged with ongoing service and product development.

Homecare technicians

Our homecare technicians are responsible for installing equipment in patients' homes and for making regular service visits. They will provide patients with all the information and advice they need on operating and maintaining their equipment, and doing so safely. All our homecare technicians undergo a thorough training programme before they are allowed to make service visits.

Customer Service Team (CST)

Our CST is the first point of contact for all enquiries from patients and customers. The team deals with queries ranging from troubleshooting and new prescriptions, to receipts and payments.