Frequently Asked Questions (FAQs)

Q. What information is required to place a holiday order?

A. Complete the Home Oxygen Order Form (HOOF) as usual including prescription details. In box 13 the following information is required-

full holiday address including postcode
holiday dates (from – to)
contact name and telephone number
booking name and reference where appropriate

Q. If a patient changes address what is required?

A. A full HOOF will need to be completed registering the patient at the new address. This needs to include section 7, 8 and 9 being completed as required.

Q. How do I organise a removal of oxygen from a patient’s address?

A. Fax a request for removal to 0800 214709 including the patient’s name and address and detailing the reason for the removal. This request needs to be signed, dated and clearly state the name and position of the healthcare professional requesting the removal.

Q. If the patient’s oxygen requirements change what do I need to do?

A. Complete a new HOOF as if prescribing the patients oxygen for the first time. This is also required for a change from nasal cannulae to mask or mask to nasal cannulae.

Q. Is a new HOOF required for reordering cylinders?

A. No. Once the original installation has been carried out, the patient can call 0800 373580 to reorder cylinders without a new HOOF being completed.

Q. If an emergency job fails what do I need to do?

A. The emergency HOOF will need to be resubmitted before delivery can take place.

Q. If I have any queries regarding completing a HOOF who can I call?

A. Our Homecare Helpline can be contacted on 0800 373580 and our staff will be able to help with any questions you may have.