A. If the same equipment is required as at home, the patient can contact the Homecare helpline directly to inform us of the details without the need for you to complete a HOOF. If different equipment is required, you will need to complete the HOOF as usual including prescription details. In box 13 the following information is required:
A. If the same equipment is required as at home, the patient can contact the Homecare helpline directly to inform us of the details without the need for you to complete a HOOF. If different equipment is required, you will need to complete a full HOOF registering the patient at the new address. This needs to include section 7, 8 and 9 being completed as required.
A. Fax a request for removal to 0800 214709 including the patient’s name and address and detailing the reason for the removal. This request needs to be signed, dated and clearly state the name and position of the healthcare professional requesting the removal.
A. Complete a new HOOF as if prescribing the patients oxygen for the first time. This is also required for a change from nasal cannulae to mask or mask to nasal cannulae.
A. No. Once the original installation has been carried out, the patient can call 0800 373580 to reorder cylinders without a new HOOF being completed.
A. The emergency HOOF will need to be resubmitted before delivery can take place.
A. Our Homecare Helpline can be contacted on 0800 373580 and our staff will be able to help with any questions you may have.
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