Customer comments: About cryogenic freezing

Customer comments

"Instead of just responding with price quotes, Duane Gleason [Air Products] first came in and observed what we were doing with nitrogen freezing. He took notes and made it a point to understand what we needed to get done, what was missing and what our goals were."
Joe Piperato, president of J&J


Customer comments

"They are the whole package, and it comes through in many ways. It's not just pull up the truck, drop off the gas and leave. We know that we can pick up the phone and call, ask for advice, have technicians here without much delay. They are a complete service company."
Joe Piperato, president of J&J


Customer comments

"Air Products has done a great job making sure everything works smoothly. They have been really responsive and helpful throughout the start-up process. The machinery works well and produces a high-quality product."
Clay Gutierrez, Custom Pack


Customer comments

"Excellent Foods wouldn't be in business without Air Products' help. Their tech support has been immensely helpful. When we need delivery of liquid nitrogen, they're here the next day. And their plant is three-and-a-half hours away. They've been invaluable to us."
Dean Hatch, sales manager, Excellent Food


Customer comments

"I've been in the food business for 35-plus years. I've worked with a lot of companies, and I've never run into a company that's been more helpful or with people easier to get along with. From my point of view, Air Products' service helps to achieve their main goal—the success of the customer. Service is the key. You can buy gas from three or four companies. But you can't get this kind of service from three or four companies. They understand the demands of the business. That's a big help to a newer company."
Roy Hillman, manager, Excellent Foods


Customer comments

"We believe in cryogenic freezing because of the advantages of product quality. Cryogenic freezing is top-notch, and the benefits are long proven. With ultra-fast liquid nitrogen freezing, we get a higher yield and the customer gets less shrinkage when the product is prepared. It's a mutually beneficial freezing option."
Joe Piperato, president of J&J


Customer comments: About our Freshline® freezers offering

"The Freshline QS freezer's automated control system and pre-recorded recipes make the freezer simple to start up and easy to operate for both our maintenance and production teams. This simplicity makes it feasible to train more operators to run the system."
Wayne Morin, maintenance manager at J&J Foods


Customer comments

"The tumbler allows us to expand our product line while only adding one step. We are now the first processor in the position to approach our customers with this new offering and develop additional products for them. In addition, we can reach new market segments."
Clay Gutierrez, Custom Pack


Customer comments

"The system is easy to use and maintain. It took a little work to get it running exactly right, certainly. But turn it on and it goes. We couldn't make this product without quick-freezing."
Roy Hillman, manager, Excellent Foods


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